Which testing type focuses on gathering subjective opinions and feelings rather than numerical metrics?

• A. Usability testing
• B. Qualitative testing
• C. Quantitative testing
• D. Summative testing

Answer: (B)

Gauging subjective opinions and feelings comes from qualitative testing. This approach focuses on descriptive data—impressions, experiences, and personal judgments—gathered through methods like interviews, open-ended surveys, and naturalistic observations. It aims to understand how users feel and what they think, not how many times or how fast something happens. Quantitative testing, by contrast, relies on numbers and metrics; it measures things like task times, error counts, or satisfaction scales. So for capturing personal viewpoints and nuanced feedback, qualitative testing is the best fit.